Biometric or CNIC Problems? Don’t Worry!
If you are a part of the BISP Kafalat Program and facing issues with fingerprint matching or CNIC verification, you’re not alone. Thousands of families across Pakistan run into these small problems — but the good news is, they are easy to fix. Whether it’s your fingerprint not matching, CNIC expired, or the 938 error, this guide will help you solve everything step by step.
BISP has introduced new verification methods in 2025 to make things easier. So if you’re stuck, don’t panic — follow the solutions below and collect your Rs. 13,500 or Rs. 14,500 payment without delay.
Why These Issues Happen
Most biometric issues occur when fingerprints fade — which is common with age or people doing tough work like cleaning, cooking, or farming. CNIC problems usually come from expired cards, or mismatched records between NADRA and BISP. Sometimes the system gives errors even if your data is correct, due to internet issues or software updates.
Understanding the reason behind the error is the first step in fixing it.
Fixing Fingerprint Issues – Step-by-Step
If your fingerprint is not matching at HBL Konnect, Bank Alfalah, or any payment center:
1. Clean and Dry Your Hands
Before scanning, wash your hands with soap and dry them fully. Wet, oily, or dusty hands make it harder for machines to read your fingerprint.
2. Use Another Finger
Try using a different finger that is already registered with NADRA — usually your index or middle finger.
3. Update Your Fingerprints at NADRA
If nothing works, go to your nearest NADRA office with your CNIC and request a fingerprint update. Once they update your data, wait a few days and then try collecting your payment again.
4. Use Face Verification
BISP now allows face scan verification using the Benazir Kafalat app. Install it on your phone, register with your CNIC and follow the face scan instructions. If this fails, visit the BISP office for manual help.
5. Non-Biometric Method
If you have permanent fingerprint issues (like elderly individuals), go to your local BISP Tehsil office and ask for the non-biometric form. Submit it with your CNIC, and once approved, you can get your payment without fingerprints.
Fixing CNIC Problems Quickly
1. Check CNIC Expiry
Always check if your CNIC is still valid. An expired card will block your payment.
2. Renew or Update CNIC
Visit a NADRA center and renew your CNIC. If your name or details changed (like after marriage), update them there.
3. Update Records with BISP
After updating your CNIC, go to the BISP office and request them to link your new information. They might also ask you to complete the NSER survey again for verification.
4. Fix the 938 Code Error
This error means your CNIC data doesn’t match BISP records. Confirm your details at NADRA, then get your BISP profile updated to match. You can also call the helpline at 0800-26477 for support.
How to Check Your BISP Payment
SMS Method: Send your 13-digit CNIC to 8171.
Online: Visit 8171.bisp.gov.pk.
In-Person: Visit your local BISP office with your CNIC.
Where to Collect Your Payment
You can collect your Kafalat money from:
HBL Konnect
Bank Alfalah
Designated BISP camps
JazzCash or EasyPaisa agents (if available in your area)
Mistakes to Avoid
Never pay agents — all BISP services are 100% free.
Keep your CNIC valid and mobile number active.
Save all SMS messages and receipts.
Always use official BISP channels for help.
Why It’s Important to Fix These Issues
Once you fix your fingerprint or CNIC problems:
You will get payments on time.
Stay eligible for other BISP benefits like Benazir Taleemi Wazaif.
Reduce the chance of fraud or delays.
No need to depend on middlemen.
Final Tips for Smooth Payments
Note your CNIC expiry date in your calendar.
Always check payment status before visiting an agent.
Respond quickly to SMS alerts.
Stay in touch with your nearest BISP office.
Conclusion
Fingerprint and CNIC issues in the BISP Kafalat program are common, but easy to solve. With new updates in 2025 — like face scan verification and non-biometric options — you can still get your payment without stress. Just follow the right steps, don’t pay anyone, and keep your documents updated. Your Rs. 13,500 or Rs. 14,500 payment is your right — and now, easier than ever to receive.