BISP WhatsApp Payment Complaint – How to Report Missing or Delayed Payment in July 2025

If you’re facing issues with your Benazir Income Support Programme (BISP) payment or if you have experienced delays, incorrect amounts, or unauthorized deductions, the good news is that BISP has made it easier than ever to register your complaint via WhatsApp. This guide will walk you through the full process, regional contact numbers, and tips to ensure your problem is resolved quickly.

Why Use WhatsApp for BISP Complaints?

In 2025, BISP introduced dedicated WhatsApp complaint numbers for each region of Pakistan. This allows beneficiaries to raise concerns without waiting in long lines or calling helplines that are often busy.

Using WhatsApp, you can:

• Lodge a payment complaint from your phone

• Attach images of CNIC, token, or receipt

• Save time by avoiding in-person visits

• Get replies during working hours from official staff

Official BISP WhatsApp Numbers by Region

To ensure a smooth complaint process, send your message to the correct number based on your province or area:

📢 Note: These are official numbers provided by BISP. Always double-check the number from the official BISP website or helpline if unsure.

What Kind of Complaints Can You Send?

You can send a complaint via WhatsApp if you face any of the following issues:

• You didn’t receive your payment despite being eligible

• Partial payment or unauthorized deductions

• Biometric verification failure at the payment center

• Long delays or mistreatment at BISP campsites

• You were asked for a bribe or extra fee

• Your name is missing from the beneficiary list

• Wrong SMS received about payment location or rejection

Step-by-Step: How to File a WhatsApp Complaint to BISP

Follow these simple steps to file your complaint properly:

Step 1: Save the Correct WhatsApp Number

Based on your region, save the relevant BISP WhatsApp number to your phone.

For example, if you’re from Punjab, save: 0325‑5365520

Step 2: Write a Clear Complaint Message

Your message should be short but complete. Include the following:

• Full Name

• CNIC Number (13 digits without dashes)

• District/City

• Nature of Complaint (e.g., payment not received, deduction)

• Optional: Screenshot of 8171 SMS or payment receipt

Example message:

“Assalamualaikum,
Mera naam Ayesha Bibi hai. Mera CNIC: 3520212345678 hai.
Mai Lahore, Punjab se hoon.
Mujhe BISP ki Rs. 13,500 ki payment nahi mili.
Please meri شکایت درج کریں۔”

Step 3: Wait for Response

Once you send your message, you’ll receive an auto-reply or a manual response during working hours. Be patient — your complaint will be reviewed.

Important Tips for WhatsApp Complaints

• Send only 1 message at a time. Avoid spamming the number.

• Do not call on these numbers — they are for chat only.

• Always be polite in your message.

• Save screenshots of your complaint for reference.

• If no response in 2–3 days, call the BISP helpline: 0800-26477

8171 BISP More Post: 8171 Check Online CNIC 2025

Stay Safe – Avoid Fraud

BISP never asks for money via phone, WhatsApp, or SMS. If someone:

• Demands money to speed up your payment

• Sends messages from a private number (not listed above)

• Asks for your OTP or fingerprint

Then report them immediately to BISP official helpline 0800-26477.

Other Ways to File a Complaint

Besides WhatsApp, you can also:

• Call 0800-26477 (Toll-Free)

• Visit the nearest BISP Tehsil Office

• Email at info@bisp.gov.pk (for detailed or scanned documents)

Final Thoughts

The BISP WhatsApp Payment Complaint system is a great step toward fast, accessible, and transparent communication between beneficiaries and the government. Whether you’re in Punjab, Sindh, KP, Balochistan, AJK, or GB — you can now report payment issues without leaving your home.

Just save your regional number, send a clear message, and let the officials handle the rest. By using this method wisely and responsibly, you can help improve the service for everyone.